General Questions

What does USA Excavator sell?

USA Excavator offers a selection of heavy equipment and machinery for construction, agriculture, infrastructure, landscaping, and other applications.

Our equipment range may include mini excavators, excavators, dump trucks, forklifts, crawler cranes, backhoes, bulldozers, motor graders, road construction equipment, attachments, and spare parts.

Where is USA Excavator located?

USA Excavator is located at:

2522 S Malt Ave
Commerce, CA 90040
United States

How can I contact USA Excavator?

You can contact us through our Contact Us page with questions about products, orders, shipping, warranty, or after-sales support.

Ordering

How do I place an order?

Browse our products, select the equipment you are interested in, and follow the checkout process.

If you have questions before purchasing, we recommend contacting us so we can provide additional information about the equipment and delivery options.

Are the products new?

Product condition is specified on each individual product listing. Please review the product description and specifications before placing your order.

Can I ask questions about a machine before ordering?

Yes. We encourage customers to contact us before purchasing if they need additional information about specifications, availability, shipping, accessories, or other equipment details.

Shipping & Delivery

Do you offer free shipping?

Some products may include free shipping, while shipping costs for other products depend on the equipment, destination, size, weight, and transportation requirements.

Please check the individual product listing for the applicable shipping information.

How long does delivery take?

Delivery times vary depending on the equipment, destination, carrier, availability, and transportation conditions.

Heavy equipment may require specialized transportation, so delivery times can vary from one order to another.

How will my heavy equipment be delivered?

Depending on the equipment and destination, machinery may be transported using freight carriers, specialized transport vehicles, or other appropriate delivery services.

We may contact you to coordinate delivery arrangements.

Can I track my order?

When tracking information is available, we will provide the applicable shipping or delivery information.

For large equipment shipments, tracking may differ from standard parcel deliveries.

What should I do if my equipment arrives damaged?

Inspect the equipment when it arrives and document any visible damage with photographs.

Contact USA Excavator as soon as possible and provide your order information, photographs, and a description of the damage so we can review the situation and assist you.

Warranty & Support

Do your machines come with a warranty?

Eligible equipment may include a one-year warranty, subject to the specific warranty terms applicable to the product.

Please review the Warranty Policy or contact us for details about a particular machine.

What does the warranty cover?

Warranty coverage depends on the equipment and applicable warranty terms.

Manufacturing or mechanical defects may qualify for warranty assistance. Normal wear and tear, misuse, accidents, improper maintenance, unauthorized modifications, and improper operation may not be covered.

Do you provide spare parts?

Yes. USA Excavator aims to provide spare parts support for eligible equipment to help customers maintain their machines and keep them operating efficiently.

Do you provide after-sales support?

Yes. Our goal is to support customers beyond the initial purchase through after-sales assistance, warranty support, and spare parts where applicable.

Returns & Refunds

Can I return my equipment?

Returns may be available in accordance with our Refund & Returns Policy.

Because heavy equipment is large and expensive to transport, you must contact USA Excavator and receive return instructions before sending any machinery back.

What if I receive the wrong equipment?

Contact us as soon as possible with your order number, photographs, and details about the issue. We will review the order and help determine the appropriate solution.

How are approved refunds issued?

Approved refunds are generally returned to the original payment method used for the purchase. Processing times may vary depending on the payment provider or financial institution.

Equipment & Operation

Are the machines ready to use when delivered?

Equipment preparation and setup requirements vary by model. Customers should review the applicable manufacturer's instructions and product documentation before operating any machine.

Can anyone operate heavy equipment?

Heavy equipment should only be operated by properly trained and authorized individuals who understand the machine's operating procedures and applicable safety requirements.

Where can I find the specifications for a machine?

Product specifications are provided on the applicable product page whenever available. If you need additional information, contact us before purchasing.

Payments & Security

What payment methods do you accept?

Available payment methods are displayed during the checkout process. Payment must be successfully processed or authorized before an order can be fulfilled.

Is my payment information secure?

Payments may be processed through third-party payment providers that use their own security systems and privacy policies.

USA Excavator does not require customers to provide complete payment card information directly to us when payment is processed by a third-party provider.

Still Have Questions?

If you cannot find the answer you are looking for, our team is here to help.

USA Excavator
2522 S Malt Ave
Commerce, CA 90040
United States

Visit our Contact Us page for assistance with products, orders, shipping, warranty, returns, and general questions.

USA Excavator — Reliable Equipment. Professional Support.