Shipping Policy
Last Updated: September 22, 2026
At USA Excavator, we understand that reliable and timely delivery is an important part of purchasing heavy equipment. We work to make the shipping process as simple and transparent as possible for our customers.
1. Shipping Coverage
We offer shipping options for eligible equipment and products available through usaexcavator.shop.
Because our products include heavy machinery and oversized equipment, shipping arrangements may vary depending on the equipment, destination, weight, dimensions, and available transportation options.
Please review the shipping information provided on the product page or contact us before placing an order if you have questions about delivery to your location.
Having said that, a Shipping Policy is a legally binding document that is meant to establish the legal relations between you and your customers. It is the legal framework for presenting your obligations to your customers, but also to address different possible scenarios that may occur, and what happens in each and every case.
A Shipping Policy is a good practice and it helps both sides - you and your customers. Your customers may benefit from being informed about what they can expect from your service. You may benefit because people may be likely to shop with you if you have a clear Shipping Policy in place since there won't be any questions about your shipping timeframes or processes.
3. Processing Time
Orders are generally processed after payment has been successfully confirmed.
Processing times can vary depending on equipment availability, order verification, preparation requirements, and shipping arrangements.
For heavy machinery, additional time may be required to prepare the equipment for transportation.
We will provide available shipping or delivery information once your order has been processed.
4. Delivery Times
Delivery times depend on the destination, equipment, carrier availability, weather, transportation conditions, and other factors.
Any delivery timeframe provided by USA Excavator is an estimate unless a specific delivery date has been expressly confirmed.
Delays may occur due to circumstances outside our control, including:
• Severe weather
• Transportation delays
• Carrier scheduling
• Road restrictions
• Mechanical issues
• Customs or regulatory requirements
• Unexpected logistical conditions
5. Delivery Address
Customers are responsible for providing a complete and accurate delivery address and contact information.
Please make sure that the delivery location is suitable for receiving heavy equipment. Customers may need to provide sufficient space and appropriate access for unloading and positioning the machinery.
Additional delivery requirements or charges may apply if the original delivery information is incomplete or inaccurate.
6. Heavy Equipment Delivery
Heavy machinery may require specialized freight transportation.
Depending on the equipment and destination, delivery may be made by freight carrier, specialized transport vehicle, or another appropriate transportation method.
Customers may be contacted before delivery to coordinate a suitable delivery time and location.
7. Inspect Your Equipment Upon Delivery
Customers should inspect the equipment and packaging as soon as it is delivered.
If you notice visible damage, missing components, or other delivery-related issues, document the condition with photographs and contact USA Excavator as soon as possible.
We recommend keeping photographs of the equipment and packaging until the delivery has been fully inspected.
8. Lost or Damaged Shipments
If equipment is damaged during transportation, please contact us promptly with:
• Your order number
• Photos of the equipment
• Photos of any visible shipping damage
• Photos of the packaging, if applicable
• A description of the issue
We will review the situation and work with the applicable shipping provider to determine the appropriate next steps.
9. Incorrect or Undeliverable Addresses
USA Excavator is not responsible for delays or additional transportation costs caused by an incorrect, incomplete, or outdated delivery address provided by the customer.
If an order must be reshipped or redirected because of incorrect information, additional charges may apply.
10. International Shipping
International shipping availability depends on the product, destination, transportation requirements, customs regulations, and other applicable restrictions.
Customers are responsible for any applicable customs duties, import taxes, brokerage fees, or other charges unless explicitly stated otherwise at the time of purchase.
11. Delivery Refusal
Customers should contact USA Excavator before refusing delivery whenever possible.
Refusing a shipment without contacting us may result in additional transportation, storage, or return costs.
12. Changes to Shipping Information
We may update this Shipping Policy from time to time to reflect changes in our shipping procedures, carriers, services, or applicable requirements.
The latest version will always be posted on this page.
13. Contact Us
If you have questions about shipping, delivery, or your order, please contact us.
USA Excavator
2522 S Malt Ave
Commerce, CA 90040
United States
Website: usaexcavator.shop
We are committed to providing a smooth and reliable delivery experience for every customer.