Refund & Returns Policy
At USA Excavator, we want every customer to have a smooth and satisfactory purchasing experience. We carefully inspect and prepare our equipment before shipment. If you have an issue with your order, please contact us so we can help resolve it.
1. Returns
Returns may be accepted when an item arrives damaged, defective, or significantly different from the description provided at the time of purchase.
Because our products are heavy equipment and machinery, customers must contact us before returning any equipment. Do not ship equipment back without receiving return instructions from USA Excavator.
2. Damaged or Incorrect Equipment
Please inspect your equipment as soon as it is delivered.
If your equipment arrives damaged or you receive an incorrect item, contact us as soon as possible with:
• Your order number
• Photos of the equipment
• Photos of the packaging and shipping condition
• A description of the issue
We will review the information and work with you to determine the appropriate solution.
3. Defective Equipment
If equipment develops a manufacturing or mechanical defect covered by the applicable warranty, please contact us. Depending on the circumstances, we may provide replacement parts, repair assistance, or another appropriate solution in accordance with the warranty terms.
Normal wear and tear, misuse, accidents, improper maintenance, unauthorized modifications, and damage caused by improper operation may not be covered.
4. Refunds
If a refund is approved, the refund will be issued to the original payment method used for the purchase.
Refund processing times may vary depending on the payment provider or financial institution.
5. Order Cancellations
If you need to cancel an order, contact us as soon as possible. Cancellation requests are subject to the order's processing and shipping status.
Once equipment has been shipped or delivered, additional return or transportation costs may apply.
6. Return Shipping
For approved returns, responsibility for return transportation and related costs will depend on the reason for the return and the circumstances of the order.
Because our products are large and heavy machinery, return transportation must be coordinated with USA Excavator before the equipment is shipped back.
7. Non-Returnable Situations
A return or refund may not be available for:
• Equipment damaged through misuse or improper operation
• Normal wear and tear
• Equipment modified without authorization
• Damage caused by improper maintenance
• Equipment damaged after delivery through an accident or external circumstances
• Returns made without prior authorization
8. Contact Us
If you have questions about a return, refund, damaged equipment, or your order, please contact USA Excavator before taking any action.
USA Excavator
2522 S Malt Ave
Commerce, CA 90040
United States
Website: usaexcavator.shop
We are committed to working with our customers to find a fair and practical solution when an issue occurs.